1. Information We Collect
We may collect information that you provide directly, including:
- Name, mobile number, email, city, and communication preferences.
- Pet-related details such as species, breed, age, weight, symptoms, diet, medical history, and images/videos shared with us.
- Consultation and booking details including selected slot, notes, and follow-up conversations.
- Transaction details related to payment status, amount, and order/booking IDs.
We also collect technical information automatically, such as device type, browser, IP address, pages visited, and basic analytics events.
2. How We Use Your Information
We use your data to operate and improve our services, including to:
- Schedule and provide pet consultations, diet plans, and follow-up support.
- Respond to inquiries via phone, WhatsApp, or email.
- Send service updates, reminders, payment confirmations, and support communications.
- Improve website performance, user experience, and service quality.
- Comply with legal, tax, accounting, and fraud-prevention requirements.
3. Lawful Basis and Consent
By using our website, booking forms, and support channels, you consent to the collection and processing of your information as described in this policy. Where required, we process data based on your explicit consent and legitimate business purposes in accordance with applicable Indian laws.
4. Payments and Financial Data
Online payments are processed through third-party payment providers. We do not store your complete credit/debit card details, net-banking credentials, or UPI PIN.
5. Sharing of Information
We do not sell personal data. We may share information only when necessary with:
- Booking, communication, hosting, analytics, and payment service providers.
- Team members and service partners involved in delivering your consultation or support.
- Government or legal authorities where disclosure is required by law.
6. Cookies and Analytics
We may use cookies and similar technologies to understand usage patterns, improve performance, and deliver a better browsing experience. You may disable cookies from your browser settings, but some features may not work properly.
7. Data Security
We take reasonable administrative, technical, and organizational safeguards to protect your data. While we work to secure information, no method of storage or transmission over the internet is fully risk-free.
8. Data Retention
We retain information only for as long as needed to deliver services, manage legal/financial records, resolve disputes, and maintain business continuity.
9. Your Choices and Rights
You can contact us to request correction, update, or deletion of your personal information, subject to legal and operational requirements.
You can also opt out of promotional communications at any time by contacting us at support@dogsyourfriendsforever.com.
10. Third-Party Links and Platforms
Our website may contain links to third-party websites, booking tools, and social media platforms. Their privacy practices are governed by their own policies, and we are not responsible for external platform content or behavior.
11. Children's Information
Our services are intended for adults who are pet owners/caretakers. We do not knowingly collect personal information from children below the age required under applicable law.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Updated versions will be posted on this page with a revised effective date.
13. Contact and Grievance
For privacy-related questions, requests, or grievances, contact:
- Email: support@dogsyourfriendsforever.com
- Phone: +91-9878-474748